Pacific Root One Sewing Machine

These Terms and Conditions tell you the rights and obligations you have. Please read these carefully. You may have other rights granted by law and these Terms and Conditions do not affect these. This does not affect your statutory rights as a consumer.

✓ Purchasing

By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes without asking your consent and you may ask that your details are removed from our system by writing to the address above.

We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full.

All prices and offers are subject to change and availability. Errors and omissions excepted. Subject to not selling below our cost price. Allow 3-5 working days for cheque clearance. For out of stock items, delivery dates given are only estimates.

Free Shipping – For purchase of $5,000 (all items). For purchases over $10,000 will be provided free of charge tax. The cost of tax in your country will be the responsibility of our company. Please note that our company can only make delivery package for the purchase price above $2,000.

Info: If you have difficulty registering online to make a purchase on our company website, please do not hesitate to contact us. We will help you to complete your registration on our company website.

✓ Payment

Prosewing Machine accepts the following payment options:

PayPal, Xoom, Bank Wire Transfer (T/T), Western Union (WU), Wise Transfer, Remitly, Paysend, Revolut, Skrill, Transfergo, and MoneyGram.

Bank / Wire Transfer:

• Bank Central Asia (BCA)
• Bank Negara Indonesia (BNI)
• Bank Rakyat Indonesia (BRI)
• Bank CIMB Niaga
• Bank Mandiri

Payment Instructions:

• Upon successful online payment with Bank Transfer or Western Union, please remember to fill in the electronic Payment Confirmation Form.
• Kindly note that your order will not be processed without the payment confirmation slip.
• Your order will be processed on the same day upon successful payment confirmation.
• If you have questions about the payment process, please contact our sales consultant at order@prosewingmachine.com for assistance.

Currency Accepted: Indonesia Rupiah (IDR), US Dollar (USD), Euro (EUR), British Pound (GBP).

PayPal (Pay Goods and Service) – Estimated delivery time: 25 days. Your payment is included in the queue of previous buyers who made payments via PayPal. This is done to keep our PayPal account safer and not limited. We hope you can understand.

PayPal (Pay Friends & Family) – Estimated delivery time: 7 days. Please make a manual payment using the "Pay as Friend and Family" option and include a note with your payment. Example: "Payment Order (enter your purchase order number)". After we receive your PayPal payment, we will immediately process delivery and send proof of delivery to your email.

Remitly / Wise / Paysend / Sendwave / Revolut / International Bank Transfer / Western Union & MoneyGram – Estimated delivery time: 7 days.

Info: We only accept purchases using the payment methods available at our company. Your purchase will be processed after you inform us of your payment, or you may send your payment receipt via WhatsApp or Email. If within 3 days you do not send proof of payment, we will cancel your order.

Order Email: order@prosewingmachine.com

✓ 100% Money Back Guarantee

• We are willing to refund your money if you do not accept the purchase order.
• Super Fast Delivery – 100% guaranteed to arrive at destination after the buyer provides the full shipping address.
• Shipping is done through world-renowned carriers: DHL, FedEx, UPS in accordance with the buyer's preference.
• If the shipment is received in damaged condition or defective, please contact us immediately. We will refund your money or replace your order. You will not be charged any additional fees.

✓ Purchase Policy

Purchases made via Bank Transfer or Western Union must be completed using those methods. For safety and ease, we ask all customers placing orders via Bank Debit to do so through our secure online website. Please contact us for details.

✓ Delivery Express

We aim to deliver goods to you within 6-9 working days but we cannot guarantee an exact delivery date. We do not dispatch until payment is received.

✓ Complaints

We strive to exceed customer expectations. If we fall short and you need to complain about our service, please email us at:

• complainsales@prosewingmachine.com
• machineprosewing@gmail.com

We will answer all questions or requests within a maximum of 24 hours.

Suggestions or Comments? Please contact our Customer Service Care at order@prosewingmachine.com. If you are interested in making a purchase, please place your order through the shopping cart (Register) on our website so we can prepare your order immediately.

If you have made a purchase and are not satisfied with our services, please contact us at complainsales@prosewingmachine.com or order@prosewingmachine.com so we can serve you better.

Last updated: March 2026